Last Thursday at the German Digital Awards 2021, organized by Bundesverband Digitale Wirtschaft (BVDW), Gateway, the AI workflow engine, received two awards: a bronze for Digital Transformation and a bronze for Digital Commerce, User experience. The German Digital Award is given every year for creative and innovative achievements in 10 categories and 31 sub-categories. Gateway was recognized alongside the innovations from Hamburg Port Authority, H&M, Mercedes Benz, and Zalando. The expert jury commended Gateway for its innovation and user experiences, a digital revolution to the current process for insurance claims and repairs.
“I’m truly grateful for the award Gateway received, especially among so many other top-class applicants. It’s a great reassurance that our software is future-proof,” says Markus Stumpp, Managing Director, Innovation Group Fleet & Mobility GmbH.
“We’re delighted to have Gateway recognized for the disruptive nature so soon after its launch. The claim and repair processes are lengthy and overly complicated, we focused on simplifying and bringing them to the 21st century. Gateway provides real-time data and transparency so that there’s no more back and forth emails and calls between the claimant, insurer, and the repairer,” says Matthew Whittall, CEO Germany, Innovation Group.
Gateway enables mobile self-service to policyholders and drivers and integrates with insurer, fleet owner, car manufacturer, and repair shop processes to provide a real-time single source of truth. Artificial Intelligence at the core of Gateway drives the claim and repair workflows and notifies all parties involved of the changes and progression. It enables insurance companies to handle the entire claims process end-to-end via a simple online platform. Workshops can simplify the calculation, ordering, and billing processes that significantly reduce administrative costs and times. It also presents the never seen levels of transparency, security, and data insights in the insurance and repair industries.
Gateway launched in February 2021 in Germany and proved to reduce the average time between the damage report and repair booking from 2-3 days to less than 24 hours. The current pilot phase consists of 2 insurers and over 1100 workshops. “In May we want to activate more partners and gradually drive the digital transformation forward,” said Stumpp. By autumn, more than 40 participating insurers should be able to process their claims via Gateway.