Zions Bancorporation announced immediate leadership changes in its Enterprise Technology and Operations (ETO) division, reshaping how the company will manage its banking technology and operational functions going forward. The move comes with the departure of a long-serving executive and the promotion of two seasoned internal leaders.
Senior Tech Executive Departs After Two Decades
Jennifer Smith, who served as Chief Technology and Operations Officer since 2015, is leaving Zions following a 20-year career with the company. During her tenure, Smith oversaw major initiatives, including the implementation of one of the first modern integrated deposit and loan core banking systems among large U.S. banks, the modernization of legacy technology and operations, and the leadership in building the Zions Technology Center.
Scott J. McLean, President and COO of Zions Bancorporation, acknowledged her contributions, applauding the breadth of improvements she led across the technology and operations landscape.
ETO to Be Led by Two Internal Veterans
Zions said its Enterprise Technology and Operations division will now be co-led by Margaret Mayer, appointed Chief Information Officer, and Ken Collins, appointed Chief Transformation and Operations Officer. Both appointments take effect immediately.
Mayer joined Zions two years ago after a long career in banking technology with major institutions, including Capital One and Discover. Collins brings 24 years of experience at Zions, including multiple leadership roles in ETO prior to his new appointment.
McLean said the partnership between Mayer and Collins positions Zions to continue its leadership in banking technology and operations with strong internal expertise guiding strategy and execution.
Strategic Implications for Zions
The leadership realignment reflects broader trends in financial services where banks intensify focus on digital transformation, technology modernization, and operational efficiency. Zions’ ETO team plays a central role in driving these strategic priorities across the bank’s operations in 11 western U.S. states.
This shift also aligns with recent executive and succession planning efforts at Zions, which have included other senior leadership changes within the broader company over the past year.
Investors and industry observers will be watching how the new ETO leadership influences ongoing technology initiatives and operational performance as the bank continues to evolve in a competitive and rapidly changing banking environment.
