Braden Business Systems, Indiana’s trusted provider of technology solutions, office equipment, and IT services, has achieved a net promoter score (NPS) of 98 out of 100. This is an increase from their previous average of 95.
The NPS is both a loyalty metric and a discipline for using customer feedback to fuel a business’s profitable growth. The metric uses a number ranging from negative 100 to 100 to gauge customer satisfaction. Using a single question — how likely a customer is to recommend the company in question — the survey can help businesses understand where they stand with customer success.
“From September 2021 to September 2022, Artificial Intelligence copier dealer, CEO Juice, sent 2,311,570 surveys to customers of more than 300 competitors and reported an average NPS score of 86.03. Our score of 95 over the same period, and the most recent month of 98, highlights that Braden Business Systems is focused on customer delight and a success rate that outpaces the competition.” – Erik Braden
